Privacy Policy.

1. Introduction and Scope

ManyMetals Private Limited (“ManyMetals”, “we”, “us” or “our”) is based in Ahmedabad, Gujarat, India. This Privacy Policy explains how we handle personal information when you visit manymetals.in, contact us, request a collection, enquire about the Green Society Initiative, discuss recyclable material or business opportunities, or otherwise interact with our services.

By providing information to us, you acknowledge the practices described in this policy. Where consent is required, we will seek it in an appropriate manner.

2. Information We Collect

Depending on your interaction with us, we may collect:

• Your name and contact details, including mobile or WhatsApp number and email address.
• Your area, locality, address, landmark or collection location.
• Company, business or residential society information.
• Material type, approximate quantity, condition, collection requirements, frequency and preferences.
• Enquiry notes and records of communications with us.
• Photographs or other information you voluntarily provide during later communications or service interactions.
• Limited technical information associated with use of our website, such as browser, device, IP address and request or security logs where collected by our infrastructure providers.

3. How We Collect Information

We may receive information through website forms, telephone calls, email, WhatsApp, direct business communications, and collection or service interactions. We may also receive relevant information from a company, residential society, representative or other person acting on your behalf, where appropriate.

4. How We Use Information

We may use personal information to:

• Respond to and assess enquiries.
• Qualify, coordinate and schedule collection requests.
• Manage Green Society, material and business enquiries.
• Provide service-related communications and follow up on incomplete enquiries.
• Maintain operational, transaction and customer records.
• Support weighing, settlement, material handling and downstream routing activities.
• Prevent misuse, fraud, security incidents or unlawful activity.
• Improve our services, processes and customer experience.
• Comply with applicable legal, regulatory, accounting or operational obligations.

5. Communications and WhatsApp

We may contact you through the details you provide to respond to an enquiry or coordinate a service. If you choose WhatsApp or provide consent for WhatsApp communications, we may use it for enquiry follow-up, qualification, collection coordination, reminders and other service-related communication.

We will not treat a service enquiry as consent for unrelated marketing. Communications through WhatsApp are also subject to WhatsApp’s own terms and privacy practices.

6. How Information May Be Shared

We may share personal information only where reasonably necessary to operate our services, complete a collection or material transaction, protect our rights, or meet legal obligations. This may include sharing relevant details with authorized personnel, collection or logistics participants, buyers, processors, recovery channels, professional advisers, public authorities, or other parties involved in the requested service.

We do not sell or rent personal information.

7. Service Providers

We use or may use service providers that support our operations, including cloud hosting and infrastructure providers, email and productivity providers, CRM and customer-management providers, messaging and communications providers, and operational service providers. These providers may process information for us according to their services, contractual terms and applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, collection and service operations, record-keeping, dispute resolution, fraud prevention, and legal, accounting or regulatory requirements. Retention periods may vary according to the nature of the information and the relevant operational or legal need. When information is no longer required, we may delete, anonymize or securely archive it as appropriate.

9. Data Security

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, secure infrastructure and restricted operational access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Individual Privacy Requests and Choices

You may contact us to ask about personal information we hold about you or to request access, correction, updating or deletion, subject to applicable law and legitimate retention requirements. We may need to verify your identity and the scope of your request before acting on it.

You may also ask us to update your communication preferences by writing to letstalk@manymetals.in.

11. Consent and Withdrawal

Where we rely on your consent, you may withdraw it by contacting us. Withdrawal does not affect processing already carried out, and it may not apply where we have another lawful or operational basis to retain or use information. Withdrawing consent may limit our ability to provide a requested service or communication.

12. Cookies and Technical Information

Our website and infrastructure providers may use essential cookies or similar technical mechanisms needed to deliver, secure and operate the website. Server and security logs may record technical information such as IP address, browser, device and request details. We do not currently describe or rely on advertising cookies in this policy. If our use of cookies changes materially, we will update this policy and provide any notices or choices required.

13. Children’s Privacy

Our services are intended for adults, businesses and authorized representatives of residential societies or other organizations. We do not knowingly seek personal information directly from children. If you believe a child has provided personal information without appropriate involvement from a parent or guardian, please contact us.

14. Third-Party Links and Services

Our website or communications may link to third-party websites, platforms or services. Their handling of information is governed by their own terms and privacy policies. ManyMetals is not responsible for the privacy practices of services we do not control.

15. Changes to This Privacy Policy

We may update this Privacy Policy as our services, systems or legal obligations change. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through another appropriate channel.